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Preliminary Report on the Role of Flu Information and Triage Lines in Reducing Surge in Healthcare Facilities and Increasing Access to Antiviral Medication During the 2009 H1N1 Pandemic (PDF)
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This report discusses how public health agencies used poison control centers, nurse triage lines, and other flu lines to provide information and advice to callers, triage those who were ill, and prescribe antiviral medications over the phone during the 2009 H1N1 influenza pandemic.
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