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Speak First: Communicating Effectively in Times of Crisis and Uncertainty

Member: $9.95     Non-Member: $14.95
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Year Published: 2007
Product Code: NA110
Format: Book



Speak First: Communicating Effectively in Times of Crisis and Uncertainty is a proven, practical training for building the skills to deliver first messages in the early hours of a crisis. Learn what you need to know, how to sharpen your skills, and how to teach others how to master these best practices.

This training was designed for two types of users: (1) Trainers who will be teaching Speak First skills to others; and (2) Self-directed individuals and group learners. Those who will benefit from acquiring these skills include anyone who may have to speak to the public during a crisis, including public health directors, communication specialists, receptionists, on-scene responders, call center operators, and elected officials.

This training kit includes the following:

  • A CD-ROM containing: (a) Speak First Core Curriculum with eight emergency scenarios and eight combined presentations that include both the Core Curriculum and one emergency scenario in PowerPoint format; (b) eight sample first message scripts in Word format; (c) training guide in PDF format; (d) two evaluation form templates in Word format; and (e) flyer template to promote training in Word format.
  • A Speak First Wallet Card listing the six steps for delivering effective messages.

Limit 25 per customer.